We want the payment and creation process to be simple and transparent. This policy explains when a DilLink purchase may qualify for a refund and when it does not.
The important part, without the legal headache.
Eligible for a full refund, subject to verification of the payment and generation status.
Contact support. We may provide a refund or another appropriate resolution depending on the issue.
A successfully generated personalized DilLink is generally non-refundable.
DilLink provides personalized digital experiences that are generated based on the information and content submitted by the customer.
Because these experiences are personalized and generated specifically for each purchase, refunds depend on whether the DilLink was successfully generated and delivered.
The standard price for DilLink experiences is ₹199 unless a different price is clearly displayed at the time of purchase.
You may be eligible for a full refund in the following situation:
Payment successful but DilLink was not generated: If your payment was successfully completed but the DilLink could not be generated due to a technical or service-side failure, you may be eligible for a full refund after the transaction and generation status are verified.
If you experience a technical issue after payment, please contact us before making another purchase.
Depending on the nature of the issue, we may attempt to resolve the problem or provide an appropriate refund or alternative resolution.
Please contact support first: Some issues may be caused by browser, device, internet connection or temporary third-party service problems. We may need transaction details or technical information to investigate the issue.
Once your personalized DilLink has been successfully generated and the experience is accessible through its generated link, the purchase is considered fulfilled.
No refund after successful generation: Payments for successfully generated personalized DilLinks are generally non-refundable because the experience has already been created specifically from the information submitted by you.
If you successfully complete payment and your personalized DilLink is generated, changing your mind or no longer wanting the experience does not qualify for a refund.
We therefore recommend checking your details, messages, photos and other content carefully before completing the purchase.
If you believe that you were charged more than once for the same intended purchase, please contact DilLink support.
After verifying the transaction records, any confirmed duplicate payment may be reviewed for an appropriate refund.
Keep your payment reference: Providing the transaction ID, payment reference or other relevant payment details can help us investigate the issue faster.
If you believe your payment qualifies for a refund, contact us using the email address provided below.
Send an email describing the issue and your DilLink/payment details.
We review the payment and DilLink generation status.
If eligible, we process the applicable refund or provide another resolution.
To help us investigate your request, please include as much relevant information as reasonably possible.
Never send sensitive payment credentials: We will never need your UPI PIN, card PIN, CVV, banking password or similar secret credentials to investigate a refund request.
Where a refund is approved, the refund will generally be processed through the applicable payment channel or payment provider.
The time taken for the refunded amount to appear in your account may depend on the payment provider, bank or payment method.
DilLink cannot guarantee an exact crediting time once a refund has been initiated by the applicable payment system.
Successfully generated DilLinks remain available for 90 days from the date of creation, unless otherwise stated.
The end of the 90-day availability period does not automatically create a refund entitlement if the DilLink was successfully generated and delivered.
Payments may be processed through PayU or another payment provider displayed during checkout.
If your bank or payment provider shows a pending, failed or reversed transaction, the status may need to be confirmed before DilLink can determine whether a refund is applicable.
Please do not share your UPI PIN, OTP, card PIN or banking password with anyone claiming to provide refund assistance.
DilLink may update this Refund Policy from time to time to reflect changes to the service, payment process or applicable requirements.
The updated version will be published on this page together with a revised "Last updated" date.
If your payment was successful but something went wrong with your DilLink, contact us with your transaction details and we'll review it.
dillinkapp@gmail.com →If you need clarification about your information or a generated DilLink, we're here to help.
Contact DilLink →